Terms & Conditions
Please check the details of your order and advise immediately if there are any questions.
All our items are made-to-order and cancellations are not accepted after 48 hours.
ABSOLUTELY NO RETURNS ACCEPTED AFTER 5 DAYS FROM RECEIPT OF GOODS.
Please check your shipment carefully as we DO enforce this time limit. No Exceptions.
NO RETURNS ACCEPTED WITHOUT PRIOR APPROVAL.
No Exceptions. All unapproved returns will be refused by our receiving department.
Refunds are provided only if order is shipped incorrectly. Refunds will be in the form of either a credit on the account or refunded back to the paying credit card and will be at the discretion of SpecialTee Designs.
SpecialTees cannot control variations in colors as happen sometimes with dye lots. While we make every effort to ship garments in all same dye lots, this may not always be possible and will not be condition for return. Also, in order to ship full size ranges (infant through toddler)it may be necessary to use different manufacturers for these garments and differences in colors may occur.
For skirted designs, SpecialTee reserves the right to substitute similar fabric as necessary when fabric lots run out. Customers will be notified only when the change represents a significant difference in the appearance of the garment.
All items are made to order so please allow 2-4 weeks for regular orders and 2-6 weeks for custom orders. Once orders are complete, you will be notified that your order is complete and you will also be sent a tracking number via email. All orders are shipped ground. If you wish to use a faster shipping method, please contact us prior to placing your order.
ALL PURCHASES FOR CUSTOM ORDERS MUST BE MADE VIA EMAIL (INFO@SPECIALTEEDESIGNS.NET) OR FAXED PO. VERBAL ORDERS WILL NOT BE PROCESSED WITHOUT A FIRM WRITTEN PO. Payment for orders is taken at the time of placement.
Thanks very much for your business, it is very much appreciated!